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The first-of-its-kind hospitality training in food service
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Genuine Moments is our signature hospitality training program that elevates the guest experience and sets a new standard for what dining can be. By focusing on warmth, connection, and care, Genuine Moments brings purpose to each interaction. The result is dining that nourishes while turning everyday meals into memorable experiences.
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We believe how we serve is as important as what we serve.
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Want to learn more about our hospitality training, reach out to Kristy at
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Genuine Moments is guided by Kristy Fagone, Director of Hospitality, who brings over 15 years of experience in creating best-in-class dining experiences, with fine dining mainstays and growing fast casual restaurant chains.
Known for her hands-on leadership and genuine care for people, Kristy is shaping how food service staff nationwide bring warmth and excellence to institutional dining.
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Kristy was incredibly engaging and very relatable. The level of quality in this training speaks volumes about Genuine Foods as a company.
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We set a new benchmark for food service hospitality – blending practical tools with emotional intelligence.
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Teams walk away with more than knowledge - they gain confidence, communication skills, and a shared language of care.
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Genuine Moments brings dining teams together. Participants describe it as energizing, collaborative, and empowering.
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Roasting my own coffee beans! I love the process because each type of bean needs to be roasted in a specific way to reach its full potential. Over the years, many of my coffee-drinking coworkers and teammates have received gifts of freshly roasted coffee. I also like to read tarot cards in my spare time.
A new hobby of mine is Reformer Pilates!
I was a touring background singer for 2 years for an artist named Kashif. He wrote and produced for Whitney Houston, Janet Jackson, Kenny G, and many others. I was also fired in a rehearsal by Aretha Franklin.
I have quite the green thumb. I am very into gardening, lawn care and spending time in my yard. I am into it so much I have a striping kit for my mower just like baseball fields!
I am a classically trained singer.
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I really like making pizza at home and at work.
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The training helped us understand the impact of food taste and textures on customer experience.
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It was a great opportunity to hear different perspectives from my team and learn how we can support one another.
I gained a better understanding of hospitality and how to approach customer interactions with a welcoming attitude.
Whether you’re leading a school cafeteria, senior dining program, or corporate food service, hospitality matters.
Let’s train your team to lead with warmth, serve with purpose, and create real connection.
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See how hospitality drives participation and satisfaction
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